Outlook - How to Access a Shared Mailbox in the Outlook Web Application

Introduction

This article explains two methods of accessing a Shared mailbox in the Outlook Web Application. If you would like the Mailbox to be displayed permanently in your Outlook Web Application, adding a Shared Folder to the mailbox will be your best option. If you would like to open the Shared Mailbox separately from your county e-mail account, then the Open a Shared Mailbox in Outlook Web App will be the method you will want to use

Add a Shared Folder to your Mailbox

This method allows you to create a permanent folder that displays in the left menu with the existing folders you have in your mailbox.

1. Login to Outlook Web App at outlook.office365.com

2. In the left side, where your inbox and folders are listed, right click on Folders

3. Select Add shared folder

   Open

   

4. Enter the mailbox name or e-mail address of the shared mailbox into the search bar, then select the shared mailbox when it displays, and click Add

   Open

   

5. The shared mailbox will now display in the left side, under your county e-mail account’s folders. In the example below, the Folders selection is collapsed, and you can see the FCDC Help Desk folder, which is the Shared Mailbox I selected.

Open a Shared Mailbox in Outlook Web App

This method will launch the Shared Mailbox in a new window in the Outlook Web App.

1. Login to Outlook Web App at outlook.office365.com

2. Once logged into your mailbox, click on your name in the upper right hand corner of the page.

3. In the menu that displays, select Open another mailbox

    

4. Type in the mailbox name or e-mail address into the search bar, then select the shared mailbox when it displays.

5. Click the Open button.

6. A new tab will open, bringing you to the shared mailbox that you selected

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