Add Additional Mailbox to Outlook - Shared or Archive

Introduction:

Adding a shared mailbox in Outlook for Office 365 is a common task that allows you to access and manage a mailbox used by multiple people in your organization. This guide provides a step-by-step approach to help you seamlessly add a shared mailbox to your Outlook account on a desktop or laptop computer.

Materials Needed

A computer with Outlook for Office 365 installed
Access rights to the shared mailbox
Your regular Outlook account details

Step-by-Step Instructions

Open Account Settings in Outlook:
- Launch the Outlook application.
- Click on the ‘File’ tab in the top-left corner of the window.

Navigate to Account Settings:
- In the 'File' menu, select ‘Account Settings’.
- A drop-down menu will appear; select ‘Account Settings’ again from this menu.

Access Your Exchange Account:
- In the ‘Account Settings’ window, under the ‘Email’ tab, you will find a list of email accounts.
- Double-click on your primary Exchange account (the account through which you want to access the shared mailbox).

Go to More Settings:
- In the account settings dialog box, click on the ‘More Settings’ button.

Open the Advanced Tab:
- In the ‘More Settings’ window, navigate to the ‘Advanced’ tab.

Add the Shared Mailbox:
- Click on the ‘Add’ button.
- Enter the name of the shared mailbox you wish to add.
- Once you find it, select it and click ‘OK’.

Confirm and Complete the Addition:
- You should now see the shared mailbox listed under ‘Mailboxes.’ Click ‘OK’ to confirm.
- Back in the account settings dialog, click ‘Next’ and then click ‘Done’ to complete the setup.

Additional Guidance

After completing these steps, the shared mailbox should appear in the left-hand pane of Outlook, usually at the bottom, below your primary mailbox folders.
If you encounter any issues or do not have access to the shared mailbox, contact your IT department for assistance.

Page Contents

1 Introduction:
2 Materials Needed
3 Step-by-Step Instructions
4 Additional Guidance