Welcome to Your Self-Help Troubleshooting Hub!

Are you tired of sifting through confusing technical jargon when all you need is a straightforward solution? You're in the right place! We've created a knowledge base with you in mind, designed to help you, regardless of your level of technical expertise. Welcome to a space crafted for Employees of Franklin County!

Accounts & Passwords

Get help with onboarding with Ping, CyberArk, Adaxes, and password resets through Ping Self-Service Password Reset.

Device Support

Get help with setting up, troubleshooting, and maintaining devices and other hardware.

Software Support

Get help with installing, using, and troubleshooting various software applications.

Communication & Collaboration

Get help with Desk phones, voicemail, and digital collaboration tools.

Network & Internet

Get help with troubleshooting VPN, WiFi, and wired connections.

Browser & Web Support

Get help with browser troubleshooting, Granicus, and Kentico.

What's a Knowledge Base (KB)?

KB articles usually answer Frequently Asked Questions (FAQs) and provide straightforward how-to instructions on any number of topics. KB articles can include written instructions, screen shots, links, attached documents, and even videos. And the best part? Everything is searchable.

We Want to Hear From You!

Is there something specific you'd like to see in our knowledge base? Whether it's a particular software, a common issue, or a nifty tech trick, we're all ears! Your feedback shapes the future of this resource.

Send suggestions for new KB articles to helpdesk@franklincountyohio.gov

FCDC User KB

Welcome to the FCDC User KB

Welcome to Your Self-Help Troubleshooting Hub!

What's a Knowledge Base (KB)?

We Want to Hear From You!