How to set Automatic Replies on a Shared Mailbox

Owned by Proffitt, John M., created
Last updated: Nov 29, 2023 by Guess, Brandi N.
2 min read

 

Introduction

If your team or group has a Shared Mailbox that receives email from the public or anyone in the County, you can setup Automatic Replies (sometimes called Out of Office replies) on that mailbox to automatically reply to email senders with important information.

You must have “ownership” rights on the shared mailbox if you want to set Automatic Replies.

Setting Automatic Replies

  1. Login to Outlook on the web – outlook.office365.com – using your own account

  2. Click on your profile image (or initials) in the upper-right corner

  3. Click Open another mailbox

  4. Enter the mailbox name or email address of the Shared Mailbox you wish to open, then click Open

  5. A new browser window or tab will open, showing the mailbox. Click the gear icon in the top menu, then click View all Outlook settings

  6. In the pop-up Settings view, click Automatic replies in the list of options and then setup your preferred reply configurations on the right side. Turn replies on or off, send them internally or externally, set start/stop dates, and more.

Replies will be automatically sent for this Shared Mailbox either until the scheduled time period expires or you come back and repeat these steps to setup different settings.

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