Introduction

Franklin County email users are provided a button for reporting suspected phishing, virus, or other malware email messages.

Why report phishing or suspicious emails?

Reporting suspicious emails helps you and our agencies stay safe in email. The emails you report are sent to the FCDC Security team and outside providers for awareness and analysis. Once FCDC Security is aware of new email risks, we can better defend against them. You are an important part of the process of keeping the County safe from cybercriminals!

When do I report phishing or suspicious emails?

Click the Phish Alert Report button if you believe you have received a phishing email or any potentially dangerous email. Any emails you report using the Phish Alert button will be (1) automatically deleted from your inbox and (2) forwarded to the FCDC Security team for analysis.

The Phish Alert button should only be used to report emails you believe to have malicious intent. If you are receiving spam or marketing emails, you should not use the Phish Alert button.

How do I use the Phish Alert button?

The Phish Alert button add-in will appear after clicking on the ellipse button (dot-dot-dot) on the far right, either inside the email preview or at the top bar depending on whether you’re using the old/new Outlook application.

The Old Outlook Application on Windows

Select the email
On the top bar, depending on the size of your monitor and window, you should see the Phish Alert Report button, if not, you’ll have to click on the ellipse button (dot-dot-dot) on the far right.

Click on Phish Alert all the way at the bottom of the options menu that comes up.

A prompt will ask you if you want to report the email as a phishing email to FCDC Information Security. Click Report to FCDC Info. Security to report the email.

Outlook (new) and Outlook on the web

Select the email
Click on the ellipse button (dot-dot-dot) to the right of the email preview or open email window
Click on the Phish Alert all the way at the bottom of the drop-down menu that comes up

After clicking the Phish Alert button, you’ll be asked if you want to report the email. Click the Report to FCDC Info. Security button.

How do I report phishing emails from a shared mailbox?

Currently, the Phish Alert Report button isn’t available in shared mailboxes, you'll instead need to simply forward the suspicious email to report-phish@franklincountyohio.gov (FCDC-Reportphish).

Page Contents

1 Introduction
2 Why report phishing or suspicious emails?
3 When do I report phishing or suspicious emails?
4 How do I use the Phish Alert button?
- 4.1 The Old Outlook Application on Windows
- 4.2 Outlook (new) and Outlook on the web
5 How do I report phishing emails from a shared mailbox?

FCDC User KB

How to report phishing, virus, or malware emails