How to install and use GlobalProtect VPN on Windows

Owned by Linton, Robert M.
Last updated: Jan 19, 2024 by Staley, David W.
4 min read

Installing through GlobalProtect

Go to https://fcohvpn.gpcloudservice.com/

Sign in with your current county credentials and click on Sign On (enter will not work)

Check and approve the PingID prompt on your registered device to authenticate

Click on GlobalProtect Agent link in the top right

Choose the Download Windows 32 bit or 64 bit GlobalProtect agent

Check if you are using 32-Bit or 64-Bit version of Windows 10

Quick Check

  • Press the Windows key or click on the Windows icon and type in “About Your PC” or “About this PC” and click on About your PC

  • Look for System Type

Alternative Method

  • Press the Windows Key on your keyboard or click on the Windows icon on the task bar

  • Click on Settings

If the Settings icon is not available - Press the Windows key or click on the Windows icon and type in “About Your PC” and select the System settings and look for System Type

  • Click on the System icon

  • Scroll down and click on About

  • In the Device specifications, look for the “System type” to find the Bit version you are using

 

Installing

  • Click on the download file in the bottom left of your browser after it is finished downloading

  • Follow the onscreen prompts to install GlobalProtect VPN Client

    • Click Next

Click Next

Once installed click on Close

Configuring GlobalProtect VPN for First Time Use

Scroll down to the Welcome to GlobalProtect to enter the portal address if the application auto-starts after install

Click on Start

Type in GlobalProtect

Click on the GlobalProtect App

Enter fcohvpn.gpcloudservice.com into the portal access and click Connect (first time use only)

Enter your credentials and click the Sign On button - enter will not work

Check and approve the PingID prompt on your registered device to authenticate

You are now connected to GlobalProtect VPN

 

Opening and Connecting to GlobalProtect VPN

Click on Start

Type in GlobalProtect

Click on the GlobalProtect App

Click Connect to initiate the connection

Screen changes to connecting

Enter your credentials and click the Sign On button - enter will not work

Check and approve the PingID prompt on your registered device to authenticate

When the app connects in external mode, the GlobalProtect system tray icon displays a shield

 

Signing Out of GlobalProtect

Click on “Show Hidden Icons” on your status bar Show Hidden Icons

Select the GlobalProtect icon

Click on the Disconnect button

Once disconnected you will see the Connect button

While connected to the GlobalProtect VPN, all your device’s Internet traffic flows through the County firewall, with all rules and logging in effect. Disconnect from the VPN to resume “normal” Internet service.

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FCDC Help Desk | helpdesk@franklincountyohio.gov | 614-525-3282