Updating your device or phone number? (multi-factor authentication)

Owned by
Kara Holland
Last updated: Jun 13, 2024

Introduction

New users are issued temporary passwords which must be reset during the onboarding process. After resetting their password, users then complete the multi-factor authentication (MFA) setup process. However, when the time comes to update your device or phone number for MFA, these are the steps you’ll need to follow to remove the previous device/phone number and add the new device/phone number in PingID.

When setting up MFA on a new smartphone device, please download the PingID app from your devices app store prior to completing these steps.
Get PingID for your iPhone on the App Store OR Get PingID for your Android on Google Play

Lost (or don’t have) your old smartphone?
If you don’t have the old smartphone around anymore, call the FCDC Help Desk (ext. 3282) for assistance with removing the old smartphone and adding the new one.

Instructions

  1. To update your device:

    1. From the PingID app on your old smartphone: https://franklincountyohio.atlassian.net/wiki/spaces/FCHD/pages/415269105

    2. From the desktop PingID on a desktop or laptop computer, proceed to Step 2

  2. Open a web browser and navigate to: Ping MFA Setup

  3. Enter your username and password at the Ping Sign On prompt

    image-20240612-112627.png

  4. Click Sign On button

  5. Follow the corresponding directions as appropriate for your account’s current authentication setup:

MFA

SMS

VOICE

MFA

SMS

VOICE

image-20240603-174333.png

Respond “yes” to the Ping MFA prompt on your device.

Check your text messages for a passcode and enter that passcode into the Authentication prompt.

Check your voicemail for a passcode and enter that passcode into the Authentication prompt.

  1. Click the profile icon at top-right of screen

  2. Select Devices option from dropdown menu

  3. Click the expand button to the right of the device that you want to remove

  4. Click Continue

  5. Follow the corresponding directions as appropriate for your account’s current authentication setup:

MFA

SMS

VOICE

MFA

SMS

VOICE

Respond “yes” to the Ping MFA prompt on your device.

Check your text messages for a passcode and enter that passcode into the Authentication prompt.

Check your voicemail for a passcode and enter that passcode into the Authentication prompt.

  1. Click the delete icon to the right of the device you’re removing

  2. Click +Add button

  3. Open PingID app on your new smartphone device and scan the QR code

    1. Follow the steps outlined here: https://franklincountyohio.atlassian.net/wiki/spaces/FCHD/pages/8978482

  4. OR click SMS or VOICE options

    1. Follow the steps outlined here: https://franklincountyohio.atlassian.net/wiki/spaces/FCHD/pages/132023044

  5. You may now use your new device/phone number as your PingID MFA.

FCDC Help Desk | helpdesk@franklincountyohio.gov | 614-525-3282