Unlock your account using Ping account recovery

Owned by Holland, Kara A
Last updated: Jun 07, 2024 by Proffitt, John M.
3 min read

Introduction

According to Franklin County security policies, accounts will be locked due to too many incorrect password attempts in a short period of time. To make unlocking your account easier, we have a system called Ping that allows everyone to unlock their accounts from anywhere on any device.

Instructions on how to use Self-Service Account Recovery are provided below.

When you unlock your account in Ping, you are unlocking your Domain / Windows / Network password – they are all the same thing.

Instructions

  1. Open a web browser and navigate to: https://connection.franklincountyohio.gov:9031/ext/pwdreset/Identify?AdapterId=PassRecPingID

    1. Alternatively, when accessing an application, you can also click Trouble Signing On? at the bottom of the Sign On prompt

      image-20240603-120138.png
      Sign On - Prompt Window

  2. Enter your username at the Account Recovery prompt

    image-20240603-120342.png
    Account Recovery - Prompt Window

  3. Click Send Request button

  4. Follow the corresponding directions as appropriate for your account’s authentication setup:

MFA

SMS

VOICE

MFA

SMS

VOICE

image-20240603-174333.png
MFA - Authentication Prompt
image-20240603-173607.png
SMS - Authentication Prompt
image-20240603-173637.png
VOICE - Authentication Prompt

Respond “yes” to the Ping MFA prompt on your device.

Check your text messages for a passcode and enter that passcode into the Authentication prompt.

Check your voicemail for a passcode and enter that passcode into the Authentication prompt.

  1. You’ll receive the following screen confirming your account has been unlocked. You may use your current password to login.

    image-20240603-174738.png
    Unlock Your Account - Account unlock confirmation and option to reset password.

  2. Alternatively, you may also click the Reset Password button to change your password

PRO TIP: Password changes can be disruptive to your day. We recommend you change your password during a period when you have time – up to an hour – to update your smartphone apps, your Outlook and OneDrive logins, and other apps with saved passwords. And be prepared for additional password prompts for the next 24 hours.

  1. Enter your new password and confirm that new password

    image-20240603-121031.png
    Reset Your Password - Prompt Window

  2. Click Reset button

  3. If you receive an error, try again ensuring to follow password complexity rules:
    - At least 8 characters & at most, 3 repeat characters in a row
    - At least 1 letter
    - Must include 3 of the 4:
    - At least 1 numeric number
    - At least 1 special character
    - At least 1 uppercase letter
    - At least 1 lowercase letter

  4. You’ll receive the following screen confirming your password has been reset

    image-20240603-121042.png
    Account Recovery - Password reset confirmation.

  5. You are now ready to use your new password!

After a Windows password change, you will likely have to update your password in smartphone and tablet apps, sign in again in Outlook or OneDrive, or update passwords in other applications.

FCDC Help Desk | helpdesk@franklincountyohio.gov | 614-525-3282