Onboarding with PingIdentity

Introduction

All new users must onboard with the new Ping platform using their first-time password. When logging into the self-service portal for the first time, users will be guided through resetting their password and setting up an authentication method. There are two authentication methods on the new platform: PingID and email. Once the process is complete, the user will be taken to the main screen of the self-service portal where they’ll be able to add and modify their authentication methods further, if desired.

Onboarding

Install the PingID App on Your Device

1. On your smartphone, download PingID from the iOS App Store or Google Play.

   1. Get PingID for your iPhone on the App Store OR

   2. Get PingID for your Android on Google Play

Access the Self-Service Portal

1. Navigate to the self-service portal.

2. Log in with your email and first-time password:

   Open

   

Reset Your First-Time Password

1. Enter first-time password, new password, and confirm new password at prompt:

   Open

   

2. Click Save.

Select Your Authentication Method

1. Click Start button at Welcome to PingID prompt:

   Open

   

2. Select an authentication method (PingID Mobile Application or Email):

   Open

   

3. Follow instructions for select authentication method:

PingID Mobile Application	Email

PingID Mobile Application	Email
Open PingID app on your device. Scan the QR code displayed on your screen: Open Open your PingID app on your device. Open and tap the matching number. Open	Enter email address of your choice: Can be work or personal email. Open Click Next. Retrieve code from email address entered in step 1 and enter code in prompt: Open Click Finish.

Optional: Add Additional Authentication Methods

8. After setting up an authentication method, you’ll land at the main screen for the self-service portal:

   Open

   

9. To learn more about the self-service portal, click here.