Reset your password with Ping

Introduction

According to Franklin County security policies, we all have to change our passwords on a regular basis, to prevent old passwords – that might be stolen in online hacking events – from being used to access our accounts illegally. To make changing passwords easier, we have a system called Ping that allows everyone to change their own passwords from anywhere on any device.

You’ll receive a password expiration email when your account password is soon to expire. These emails come from noreply@franklincountyohio.gov and provide a link to the Ping Self-Service Password Reset page.

Password Expiration Email Example

Instructions on how to use Self-Service Password Reset are provided below.

When you change your password in Ping, you are changing your Domain / Windows / Network password – they are all the same thing. So any applications that use your Windows login for authentication will also need your new password.

PRO TIP: Password changes can be disruptive to your day. We recommend you change your password during a period when you have time – up to an hour – to update your smartphone apps, your Outlook and OneDrive logins, and other apps with saved passwords. And be prepared for additional password prompts for the next 24 hours.

Instructions

Open a web browser and navigate to: https://connection.franklincountyohio.gov:9031/ext/pwdchange/Identify?AdapterId=PassRecPingID
1. Alternatively, when accessing an application, you can also click Change Password? at the bottom of the Sign On prompt
  Sign On - Prompt Window
Enter your username, current password, new password, and confirm that new password at Change Password prompt

Change Password - Prompt Window
Click Submit button
1. If you receive an error, try again ensuring to follow password complexity rules:
  - At least 15 characters & at most, 3 repeat characters in a row
  - Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
  - At least 1 letter
  - Must include 3 of the 4:
  - At least 1 numeric number
  - At least 1 special character
  - At least 1 uppercase letter
  - At least 1 lowercase letter
You’ll receive the following screen confirming your password has been reset
Change Password - Password reset confirmation
You are now ready to use your new password!

After a Windows password change, you will likely have to update your password in smartphone and tablet apps, sign in again in Outlook or OneDrive, or update passwords in other applications.