Reset your password with Ping

Introduction

According to Franklin County security policies, we all have to change our passwords on a regular basis, to prevent old passwords – that might be stolen in online hacking events – from being used to access our accounts illegally. To make changing passwords easier, we have a system called Ping that allows everyone to change their own passwords from anywhere on any device.

You’ll receive a password expiration email when your account password is soon to expire. These emails come from noreply@franklincountyohio.gov and provide a link to the Ping Self-Service Password Reset page.

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Password Expiration Email Example

Instructions on how to use Self-Service Password Reset are provided below.

Instructions

1. Open a web browser and navigate to: https://connection.franklincountyohio.gov:9031/ext/pwdchange/Identify?AdapterId=PassRecPingID

   1. Alternatively, when accessing an application, you can also click Change Password? at the bottom of the Sign On prompt

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      Sign On - Prompt Window

2. Enter your username, current password, new password, and confirm that new password at Change Password prompt
   
   

3. Click Submit button

   1. If you receive an error, try again ensuring to follow password complexity rules:
      - At least 8 characters (15 characters for BOEL users) & at most, 3 repeat characters in a row
      - Not contain the user's account name or parts of the user's full name that exceed two consecutive characters 
      - At least 1 letter
      - Must include 3 of the 4:
      - At least 1 numeric number
      - At least 1 special character
      - At least 1 uppercase letter
      - At least 1 lowercase letter

4. You’ll receive the following screen confirming your password has been reset

5. You are now ready to use your new password!