5.0 Apple ID Verification Issue & Guidance

Apple ID Verification Notification

If you are receiving an Apple ID Verification pop-up message that continues to persist, then we recommend the following actions are taken on your county device. A co.franklin.oh.us email (also called an alias, which is not a new email but is tied to your employee email) can be created as a temporary placeholder until the device can be officially enrolled into Intune.

ACTION: Submit a Jira ticket to create a co.franklin.oh.us email via the Service Desk Portal. Include your name and @franklincounty.gov email address. If there is more than one user that is experiencing this issue, include their information within the ticket as well, as co.franklin.oh.us alias' can be created in batches.

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Log out of Apple ID

https://support.apple.com/en-us/108647

1. Go to Settings, then tap your Apple ID at the top of the screen.

2. Scroll to the bottom of the screen and click the Sign Out button (save copies of data as needed).

3. You are now logged out of your Apple ID.

Create a new co.franklin.oh.us account (tied to your Franklin County email)

1. Go to Settings, then tap your Apple ID at the top of the screen.

2. Tap Don't have an Apple ID?

3. Tap Create a Free Apple ID.

4. Select your birthday and enter your name. Tap Next.

5. Tap Use your current email address.

6. Follow the onscreen steps to verify your co.franklin.oh.us email address.

   1. The co.franklin.oh.us email address can be used until the device can be enrolled into Intune
      OR
      The co.franklin.oh.us email address will be used for devices that cannot be supported on iOS/iPadOS version 16.0 and above (e.g. iPhone 7, iPad Air, etc.).

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