Introduction
According to Franklin County security policies, new users are issued temporary passwords which must be reset during the onboarding process. After resetting their password, users then complete the multi-factor authentication (MFA) setup process.
1st Step - Reset Password
Open a web browser and navigate to: Ping Self-Service Password Reset
Enter your username, current password, new password, and confirm that new password at Change Password prompt
Click Submit button
If you receive an error, try again ensuring to follow password complexity rules:
- At least 8 characters (15 characters for BOEL users) & at most, 3 repeat characters in a row
- Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
- At least 1 letter
- Must include 3 of the 4:
- At least 1 numeric number
- At least 1 special character
- At least 1 uppercase letter
- At least 1 lowercase letter
You’ll receive the following screen confirming your password has been reset
You are now ready to use your new password!
2nd Step - MFA Setup Process
Open a web browser and navigate to: Ping MFA Setup
Follow this documentation to setup MFA on your smartphone:
How to setup PingID on your smartphone for remote multi-factor authentication
OR follow this documentation to setup MFA through text or voice:
How to setup PingID *without* a smartphone for remote multi-factor authentication