Updating your device or phone number? (multi-factor authentication)

Introduction

New users are issued temporary passwords which must be reset during the onboarding process. After resetting their password, users then complete the multi-factor authentication (MFA) setup process. However, when the time comes to update your device or phone number for MFA, these are the steps you’ll need to follow to remove the previous device/phone number and add the new device/phone number in PingID.

Instructions

1. Open a web browser and navigate to: Ping MFA Setup

2. Enter your username and password at the Ping Sign On prompt

   

3. Click Sign On button

4. Follow the corresponding directions as appropriate for your account’s current authentication setup:

MFA	SMS	VOICE
Respond “yes” to the Ping MFA prompt on your device.	Check your text messages for a passcode and enter that passcode into the Authentication prompt.	Check your voicemail for a passcode and enter that passcode into the Authentication prompt.

5. Click the profile icon at top-right of screen

6. Select Devices option from dropdown menu

   

7. Click the expand button to the right of the device that you want to remove

   

8. Click Continue

   

9. Follow the corresponding directions as appropriate for your account’s current authentication setup:

MFA	SMS	VOICE
Respond “yes” to the Ping MFA prompt on your device.	Check your text messages for a passcode and enter that passcode into the Authentication prompt.	Check your voicemail for a passcode and enter that passcode into the Authentication prompt.

10. Click the delete icon to the right of the device you’re removing

    

11. Click +Add button

    

12. Open PingID app on your new smartphone device and scan the QR code

    

    1. Follow the steps outlined here: How to setup PingID on your smartphone for remote multi-factor authentication

13. OR click SMS or VOICE options

    

    1. Follow the steps outlined here: How to setup PingID *without* a smartphone for remote multi-factor authentication

14. You may now use your new device/phone number as your PingID MFA.