Installing through GlobalProtect
Go to https://fcohvpn.gpcloudservice.com/
Sign in with your current county credentials and click on Sign On (enter will not work)
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210308-153714.png?version=1&modificationDate=1615217837319&cacheVersion=1&api=v2)
Check and approve the PingID prompt on your registered device to authenticate
Click on GlobalProtect Agent link in the top right
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210205-152858.png?version=1&modificationDate=1612538942174&cacheVersion=1&api=v2)
Choose the Download Windows 32 bit or 64 bit GlobalProtect agent
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210416-190756.png?version=1&modificationDate=1618600079694&cacheVersion=1&api=v2)
Check if you are using 32-Bit or 64-Bit version of Windows 10
Quick Check
Alternative Method
Click on the System icon
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210416-182754.png?version=1&modificationDate=1618597700140&cacheVersion=1&api=v2)
Scroll down and click on About
![](https://franklincountyohio.atlassian.net/wiki/download/thumbnails/244416513/image-20210308-172147.png?version=1&modificationDate=1617908091978&cacheVersion=1&api=v2&width=238&height=465)
In the Device specifications, look for the “System type” to find the Bit version you are using
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210408-184555.png?version=1&modificationDate=1617908091985&cacheVersion=1&api=v2)
Installing
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210202-211655.png?version=1&modificationDate=1612300618499&cacheVersion=1&api=v2)
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210205-170557.png?version=1&modificationDate=1612544759993&cacheVersion=1&api=v2)
Click Next
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210205-170615.png?version=1&modificationDate=1612544778460&cacheVersion=1&api=v2)
Once installed click on Close
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210205-170642.png?version=1&modificationDate=1612544804803&cacheVersion=1&api=v2)
Configuring GlobalProtect VPN for First Time Use
Click on Start
Type in GlobalProtect
Click on the GlobalProtect App
![](https://franklincountyohio.atlassian.net/wiki/download/thumbnails/244416513/image-20210308-144812.png?version=2&modificationDate=1617898041334&cacheVersion=1&api=v2&width=442&height=329)
Enter fcohvpn.gpcloudservice.com into the portal access and click Connect (first time use only)
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210205-171425.png?version=1&modificationDate=1612545267891&cacheVersion=1&api=v2)
Enter your credentials and click the Sign On button - enter will not work
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210408-154918.png?version=1&modificationDate=1617896966808&cacheVersion=1&api=v2)
Check and approve the PingID prompt on your registered device to authenticate
You are now connected to GlobalProtect VPN
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210205-171258.png?version=1&modificationDate=1612545180937&cacheVersion=1&api=v2)
Opening and Connecting to GlobalProtect VPN
Click on Start
Type in GlobalProtect
Click on the GlobalProtect App
![](https://franklincountyohio.atlassian.net/wiki/download/thumbnails/244416513/image-20210308-144812.png?version=2&modificationDate=1617898041334&cacheVersion=1&api=v2&width=680&height=507)
Click Connect to initiate the connection
![](https://franklincountyohio.atlassian.net/wiki/download/thumbnails/244416513/image-20210308-144947.png?version=1&modificationDate=1617894878813&cacheVersion=1&api=v2&width=204&height=248)
Screen changes to connecting
![](https://franklincountyohio.atlassian.net/wiki/download/thumbnails/244416513/image-20210105-202023.png?version=1&modificationDate=1617898094541&cacheVersion=1&api=v2&width=275&height=245)
Enter your credentials and click the Sign On button - enter will not work
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210408-154854.png?version=1&modificationDate=1617896943782&cacheVersion=1&api=v2)
Check and approve the PingID prompt on your registered device to authenticate
When the app connects in external mode, the GlobalProtect system tray icon displays a shield
![](https://franklincountyohio.atlassian.net/wiki/download/thumbnails/244416513/image-20210408-174552.png?version=1&modificationDate=1617903962403&cacheVersion=1&api=v2&width=102&height=107)
Signing Out of GlobalProtect
Click on “Show Hidden Icons” on your status bar Show Hidden Icons
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210129-201814.png?version=1&modificationDate=1617893029761&cacheVersion=1&api=v2)
Select the GlobalProtect icon
![](https://franklincountyohio.atlassian.net/wiki/download/attachments/244416513/image-20210129-201858.png?version=1&modificationDate=1617893056684&cacheVersion=1&api=v2)
Click on the Disconnect button
![](https://franklincountyohio.atlassian.net/wiki/download/thumbnails/244416513/image-20210129-201453.png?version=1&modificationDate=1617893042003&cacheVersion=1&api=v2&width=204&height=242)
Once disconnected you will see the Connect button
![](https://franklincountyohio.atlassian.net/wiki/download/thumbnails/244416513/image-20210129-202016.png?version=1&modificationDate=1617893042009&cacheVersion=1&api=v2&width=204&height=243)