Introduction
If you need to access Franklin County email, calendars, contacts, OneDrive contents, our VPN, and many other services from remote sites (home, coffee shop, hotel, etc.) you must use a smartphone app called PingID.
This Multi-Factor Authentication (MFA) app protects County data from security threats like account/password theft and remote user impersonation. In short, it proves you are who you say you are by combining something you know (your password) with something you have (your smartphone).The instructions below explain how to get PingID installed and setup on your smartphone.
| Tip |
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When setting up MFA on a new smartphone device, please download the PingID app from your device's app store prior to completing these steps. Using the PingID app is recommended as it provides for a faster authentication process with a simple swipe to confirm you’re logging in. |
| Note |
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In the event that you need to change to a new device/phone number, please follow the instructions here: Updating your device or phone number? (multi-factor authentication) |
| Warning |
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Don’t have a smartphone? You can setup PingID without a smartphone using these instructions. |
Instructions
On your smartphone, download PingID from the iOS App Store or Google Play.
From a desktop or laptop PC, open your web browser and go to PingID MFA Setup
Enter your username and password at the Ping Sign On prompt
Click Start button
If you:
have a smartphone device, proceed to step 5.
don’t have a smartphone device, proceed to step 7.
Open PingID app on your smartphone device and tap the QR scan button
Scan the QR code on the computer screen
Respond “yes” to the Ping MFA prompt on your device.
You’ll be presented with a Welcome message. You can click Get Started to learn more about PingID, or click Dismiss.
You may now use PingID for MFA
Now that you’re logged in to the PingID system, you can click the person icon in the upper-right corner and select Devices to see what devices you have configured.
You can add more devices or edit the devices there if you like. For example, you may want more than one way to be contacted by PingID, in case you don’t have your primary device with you.
Have a new phone?
If you have both the old and new smartphone available, use these instructions:
Transfer PingID mobile app to a new smartphone
If you’ve already erased or lost the old smartphone, contact the FCDC Help Desk for help (614-525-3282).
Congratulations!
With PingID setup on your smartphone, you’re ready to securely login to County cloud apps and VPN resources from anywhere – home, coffee shops, hotels, etc.
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