Introduction
According to Franklin County security policies, we all have to change our passwords on a regular basis, to prevent old passwords – that might be stolen in online hacking events – from being used to access our accounts illegally. To make changing passwords easier, we have a system called Ping that allows everyone to change their own passwords from anywhere on any device.
You’ll receive a password expiration email when your account password is soon to expire. These emails come from noreply@franklincountyohio.gov and provide a link to the Ping Self-Service Password Reset page.
Instructions on how to use Self-Service Password Reset are provided below.
When you change your password in Ping, you are changing your Domain / Windows / Network password – they are all the same thing. So any applications that use your Windows login for authentication will also need your new password.
PRO TIP: Password changes can be disruptive to your day. We recommend you change your password during a period when you have time – up to an hour – to update your smartphone apps, your Outlook and OneDrive logins, and other apps with saved passwords. And be prepared for additional password prompts for the next 24 hours.
Instructions
Open a web browser and navigate to: https://connection.franklincountyohio.gov:9031/ext/pwdchange/Identify?AdapterId=PassRecPingID
Alternatively, when accessing an application, you can also click Change Password? at the bottom of the Sign On prompt
Enter your username, current password, new password, and confirm that new password at Change Password prompt
Click Submit button
If you receive an error, try again ensuring to follow password complexity rules:
- At least 8 characters (15 characters for BOEL users) & at most, 3 repeat characters in a row
- Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
- At least 1 letter
- Must include 3 of the 4:
- At least 1 numeric number
- At least 1 special character
- At least 1 uppercase letter
- At least 1 lowercase letter
You’ll receive the following screen confirming your password has been reset
You are now ready to use your new password!
After a Windows password change, you will likely have to update your password in smartphone and tablet apps, sign in again in Outlook or OneDrive, or update passwords in other applications.
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