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Introduction

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1. Open a web browser and navigate to: Ping Self-Service Password Reset

2. Enter your username, current password, new password, and confirm that new password at Change Password prompt
   

   

3. Click Submit button

   1. If you receive an error, try again ensuring to follow password complexity rules:
      - At least 8 characters (15 characters for BOEL users) & at most, 3 repeat characters in a row
      - Not contain the user's account name or parts of the user's full name that exceed two consecutive characters 
      - At least 1 letter
      - Must include 3 of the 4:
      - At least 1 numeric number
      - At least 1 special character
      - At least 1 uppercase letter
      - At least 1 lowercase letter

4. You’ll receive the following screen confirming your password has been reset

   

5. You are now ready to use your new password!

2nd Step - MFA Setup Process

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1. To set up a smartphone device, follow the steps outlined here: How to setup PingID on your smartphone for remote multi-factor authentication
   OR

2. To set up SMS or VOICE, follow the steps outlined here: How to setup PingID *without* a smartphone for remote multi-factor authentication

3. Once you’ve completed Step 1 or Step 2, your MFA method is setup and ready to use.

Helpful resources to bookmark:

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