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Introduction

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  1. Open a web browser and navigate to: Ping Self-Service Password Reset

  2. Enter your username, current password, new password, and confirm that new password at Change Password prompt

    image-20240603-113127.png

  3. Click Submit button

    1. If you receive an error, try again ensuring to follow password complexity rules:
      - At least 8 characters (15 characters for BOEL users) & at most, 3 repeat characters in a row
      - Not contain the user's account name or parts of the user's full name that exceed two consecutive characters 
      - At least 1 letter
      - Must include 3 of the 4:
      - At least 1 numeric number
      - At least 1 special character
      - At least 1 uppercase letter
      - At least 1 lowercase letter

  4. You’ll receive the following screen confirming your password has been reset

    image-20240603-113229.png

  5. You are now ready to use your new password!

2nd Step - MFA Setup Process

  1. Open a web browser and navigate to: Ping MFA Setup

  2. Follow this documentation to setup MFA on your smartphone:

Tip

When setting up MFA on a new smartphone device, please download the PingID app from your device's app store prior to completing these steps. Using the PingID app is recommended as it provides for a faster authentication process with a simple swipe to confirm you’re logging in.

If you do not have a smartphone device, there are two other options for setting up MFA:

  • SMS, which will send you a passcode

  • VOICE, which will call you (and leave a voicemail) with a passcode

With these options, you’ll need to enter the passcode into the PingID prompt when logging in.

  1. To set up a smartphone device, follow the steps outlined here: How to setup PingID on your smartphone for remote multi-factor authentication
    OR

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  2. To set up SMS or VOICE, follow the steps outlined here: How to setup PingID *without* a smartphone for remote multi-factor authentication

  3. Once you’ve completed Step 1 or Step 2, your MFA method is setup and ready to use.

Info

Now that you’re fully set up to use PingID, please navigate to and bookmark ping.franklincountyohio.gov. This link will allow you to reset your password and/or unlock your account easily from anywhere with any device.

Helpful resources to bookmark:

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