Introduction
New users are issued temporary passwords which must be reset during the onboarding process. After resetting their password, users then complete the multi-factor authentication (MFA) setup process. However, when the time comes to update your device or phone number for MFA, these are the steps you’ll need to follow to remove the previous device/phone number and add the new device/phone number in PingID.
| Tip |
|---|
When setting up MFA on a new smartphone device, please download the PingID app from your devices app store prior to completing these steps. |
| Warning |
|---|
Lost (or don’t have) your old smartphone? |
Instructions
To update your device:
From the PingID app on your old smartphone: Transfer PingID mobile app to a new smartphone
From the desktop PingID on a desktop or laptop computer, proceed to Step 2
Open a web browser and navigate to: Ping MFA Setup
Enter your username and password at the Ping Sign On prompt
Click Sign On button
Follow the corresponding directions as appropriate for your account’s current authentication setup:
...
Click the delete icon to the right of the device you’re removing
Click +Add button
Open PingID app on your new smartphone device and scan the QR code
Follow the steps outlined here: How to setup PingID on your smartphone for remote multi-factor authentication
OR click SMS or VOICE options
Follow the steps outlined here: How to setup PingID *without* a smartphone for remote multi-factor authentication
You may now use your new device/phone number as your PingID MFA.