Introduction
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Open a web browser and navigate to: Ping Self-Service Password Reset
Enter your username, current password, new password, and confirm that new password at Change Password prompt
Click Submit button
If you receive an error, try again ensuring to follow password complexity rules:
- At least 8 characters (15 characters for BOEL users) & at most, 3 repeat characters in a row
- Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
- At least 1 letter
- Must include 3 of the 4:
- At least 1 numeric number
- At least 1 special character
- At least 1 uppercase letter
- At least 1 lowercase letter
You’ll receive the following screen confirming your password has been reset
You are now ready to use your new password!
2nd Step - MFA Setup Process
Open a web browser and navigate to: Ping MFA Setup
Follow this documentation to setup MFA on your smartphone:
| Tip |
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When setting up MFA on a new smartphone device, please download the PingID app from your device's app store prior to completing these steps. Using the PingID app is recommended as it provides for a faster authentication process with a simple swipe to confirm you’re logging in.
With these options, you’ll need to enter the passcode into the PingID prompt when logging in. |
To set up a smartphone device, follow the steps outlined here: How to setup PingID on your smartphone for remote multi-factor authentication
OR
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To set up SMS or VOICE, follow the steps outlined here: How to setup PingID *without* a smartphone for remote multi-factor authentication
Once you’ve completed Step 1 or Step 2, your MFA method is setup and ready to use.
Helpful resources to bookmark:
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