Introduction
New users are issued temporary passwords which must be reset during the onboarding process. After resetting their password, users then complete the multi-factor authentication (MFA) setup process. However, when the time comes to update your device or phone number for MFA, these are the steps you’ll need to follow to remove the previous device/phone number and add the new device/phone number in PingID.
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When setting up MFA on a new smartphone device, please download the PingID app from your devices app store prior to completing these steps. |
Instructions
Open a web browser and navigate to: Ping MFA Setup
Enter your username and password at the Ping Sign On prompt
Click Sign On button
Follow the corresponding directions as appropriate for your account’s current authentication setup:
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