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Introduction

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  1. Open a web browser and navigate to: https://connection.franklincountyohio.gov:9031/ext/pwdchange/Identify?AdapterId=PassRecPingID

    1. Alternatively, when accessing an application, you can also click Change Password? at the bottom of the Sign On prompt

      image-20240603-112820.png

  2. Enter your username, current password, new password, and confirm that new password at Change Password prompt

    image-20240603-113127.png

  3. Click Submit button

    1. If you receive an error, try again ensuring to follow password complexity rules:
      - At least 8 characters (15 characters for BOEL users) & at most, 3 repeat characters in a row
      - Not contain the user's account name or parts of the user's full name that exceed two consecutive characters 
      - At least 1 letter
      - Must include 3 of the 4:
      - At least 1 numeric number
      - At least 1 special character
      - At least 1 uppercase letter
      - At least 1 lowercase letter

  4. You’ll receive the following screen confirming your password has been reset

    image-20240603-113229.png

  5. You are now ready to use your new password!

Note

After a Windows password change, you will likely have to update your password in smartphone and tablet apps, sign in again in Outlook or OneDrive, or update passwords in other applications.