Introduction
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Open a web browser and navigate to: https://connection.franklincountyohio.gov:9031/ext/pwdchange/Identify?AdapterId=PassRecPingID
Enter your username, current password, new password, and confirm that new password at Change Password prompt
Click Submit button
If you receive an error, try again ensuring to follow password complexity rules:
- At least 8 characters & at most, 3 repeat characters in a row
- At least 1 letter
- Must include 3 of the 4:
- At least 1 numeric number
- At least 1 special character
- At least 1 uppercase letter
- At least 1 lowercase letter
You’ll receive the following screen confirming your password has been reset
You are now ready to use your new password!
2nd Step - MFA Setup Process
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Open a web browser and navigate to: https://desktop.pingone.com/cd-432669976.franklincountyohio/Selection?cmd=selection
Follow this documentation to setup MFA on your smartphone:
How to setup PingID on your smartphone for remote multi-factor authentication
Click the following link to set up OR Follow this documentation to setup MFA through text or voice:
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