Introduction
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MFA | SMS | VOICE |
|---|---|---|
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Respond “yes” to the Ping MFA prompt on your device. | Check your text messages for a passcode and enter that passcode into the Authentication prompt. | Check your voicemail for a passcode and enter that passcode into the Authentication prompt. |
When the Unlock Your Account appears, your account is unlocked and you may proceed to You’ll receive the following screen confirming your account has been unlocked along with a confirmation email. You may use your current password to login.
Alternatively, you may also click the Reset Password button to change your password
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Enter your new password and confirm that new password
Click Reset button
If you receive an error, try again ensuring to follow password complexity rules:
- At least 8 characters & at most, 3 repeat characters in a row
- At least 1 letter
- Must include 3 of the 4:
- At least 1 numeric number
- At least 1 special character
- At least 1 uppercase letter
- At least 1 lowercase letter
You’ll receive the following screen confirming your password has been reset along with a confirmation email
You are now ready to use your new password!
| Note |
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After a Windows password change, you will likely have to update your password in smartphone and tablet apps, sign in again in Outlook or OneDrive, or update passwords in other applications. |