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Open a web browser and navigate to: https://connection.franklincountyohio.gov:9031/ext/pwdreset/Identify?AdapterId=PassRecPingID
Alternatively, when accessing an application, you can also click Trouble Signing On? at the bottom of the Sign On prompt
Enter your username at the Account Recovery prompt
Click Send Request button
Follow the corresponding directions as appropriate for your account’s authentication setup:
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When the Unlock Your Account appears, your account is unlocked and you may proceed to use your current password to login
Alternatively, you may also click the Reset Password button to change your password
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