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Tip

When setting up MFA on a new smartphone device, please download the PingID app from your devices app store prior to completing these steps.
Get PingID for your iPhone on the App Store OR Get PingID for your Android on Google Play

Warning

Lost (or don’t have) your old smartphone?
If you don’t have the old smartphone around anymore, call the FCDC Help Desk (ext. 3282) for assistance with removing the old smartphone and adding the new one.

Instructions

  1. To update your device:

    1. From the PingID app on your old smartphone: Transfer PingID mobile app to a new smartphone

    2. From the desktop PingID on a desktop or laptop computer, proceed to Step 2

  2. Open a web browser and navigate to: Ping MFA Setup

  3. Enter your username and password at the Ping Sign On prompt

    image-20240612-112627.png

  4. Click Sign On button

  5. Follow the corresponding directions as appropriate for your account’s current authentication setup:

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