Introduction
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You’ll receive a password expiration email when your account password is soon to expire. These emails come from noreply@franklincountyohio.gov and provide a link to the Ping Self-Service Password Reset page.
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Instructions on how to use Self-Service Password Reset are provided below.
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Open a web browser and navigate to: https://connection.franklincountyohio.gov:9031/ext/pwdchange/Identify?AdapterId=PassRecPingID
Alternatively, when accessing an application, you can also click Change Password? at the bottom of the Sign On prompt
Enter your username, current password, new password, and confirm that new password at Change Password prompt
Click Submit button
If you receive an error, try again ensuring to follow password complexity rules:
- At least 8 characters & at most, 3 repeat characters in a row
- At least 1 letter
- Must include 3 of the 4:
- At least 1 numeric number
- At least 1 special character
- At least 1 uppercase letter
- At least 1 lowercase letter
You’ll receive the following screen confirming your password has been reset
You are now ready to use your new password!
| Note |
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After a Windows password change, you will likely have to update your password in smartphone and tablet apps, sign in again in Outlook or OneDrive, or update passwords in other applications. |