Once your GlobalProtect VPN software is installed and working, you will at times need to check your connection status or get additional connection details.
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Windows: Check your connection status via the GlobalProtect icon in the System Tray (near the clock)
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If you click the Globe icon, you will see details on your status. Example messages:
For additional information on your connection, you can click the three-lines menu and select one of the pop-up options.
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macOS: Check your connection status via the GlobalProtect icon on the menu bar (to the left of the clock)
For additional information on your connection, you can click the three-lines menu and select one of the pop-up options.
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iPhone / iPad: Check your VPN status from built-in device screens or open the GlobalProtect app directly
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For the most complete information on your connection status, open the GlobalProtect app on your iPhone or iPad. When connected, the app shows a bright blue background and a green shield icon in the center of the screen. When disconnected, the app and button appear gray. You can also determine whether you have a failed connection or check other info in via the three-lines menu button.
Android: Check your VPN status from the status bar or open the GlobalProtect app directly
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For the most complete information on your connection status, open the GlobalProtect app on your Android device. When connected, the app shows a bright blue background and a green shield icon in the center of the screen. When disconnected, the app and button appear gray. You can also determine whether you have a failed connection or check other info in via the three-lines menu button.