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CyberArk Login Tips for Success

Only use Google Chrome to login to CyberArk
You must be on the network via VPN or Remote Gateway, or physically on the network.
If errors occur, toggling wi-fi or re-establishing your internet or VPN connection on your laptop or phone may clear up the errors.
- After errors, close Google Chrome and start with a fresh session each attempt.
Remoting to a machine on the network before signing in may give you better performance than just launching your browser locally over VPN.
Make sure you have only one phone paired with Ping for your username and email address. Old phones must be removed from your Ping dashboard: Updating your device or phone number? (multi-factor authentication)

1. Login to CyberArk

CyberArk is not available externally so if you’re not physically on-site, you must connect via VPN or RDP to reach the CyberArk URL.

Open Google Chrome
Navigate to the following URL: https://cyberark.co.franklin.oh.us
Enter your network username and password at the Ping Sign On prompt:
Click Sign On button
You’ll be prompted to authenticate through Ping, follow the corresponding directions as appropriate for your account’s authentication setup:

MFA	SMS	VOICE

Respond “yes” to the Ping MFA prompt on your device.	Check your text messages for a passcode and enter that passcode into the Authentication prompt.	Check your voicemail for a passcode and enter that passcode into the Authentication prompt.

Click the three dots to the right of the desired account
Click Show from the menu dropdown
If prompted for reason, enter your reason for requesting access in the Reason field
Click Copy on the popup window to copy the password for that account
Open Remote Desktop Connection:
1. Enter server name or IP address in Computer field
2. Enter <domain>\<username of account being used> in User name field
Paste password copied in step 4 into Password field when prompted