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Note

Workforce Password Management (WPM) requires procurement of licensing. If your agency is interested in using WPM, please submit a LINK request with a rounded up user count that need access.

The product SKUs are:
PRIV-Standard-User-Subs for IT users that will use the CyberArk vault and WPM
IWPM-B2E-USER-SAAS for non-IT users

Thank you.

Warning

Users not licensed for WPM will not be able to login through the browser extension or portal.

Introduction

CyberArk’s Workforce Password Management, or WPM for short, is a browser-based password manager for securely storing all non-network account passwords. Website credentials along with sensitive files and notes can be stored and shared in WPM.

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WPM uses a browser extension to make accessing and adding your login information from websites to WPM in Chrome or Edge easy. While logged in, WPM will prompt if it senses login information that could be added or used. If you miss the prompt to save your login with WPM, refresh the page and the prompt will reappear.

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To guide you through how to navigate and use WPM, please take 25-30 minutes to watch the following videos and read CyberArk documentation:

First Time Login & Setup

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Navigating the Portal

Info

Note: At time of recording, the inactivity time out was set to 4 hours. It has since been updated to 9 hours to cover a typical workday including lunch break.

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CyberArk Documentation

Also, read through the end user documentation from CyberArk.

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Setup Steps for Chrome

  1. Open an Chrome browser

    image-20240930-120104.png

  2. Navigate to the browser extension download page for Chrome:

    1. Click Add to Chrome button on right side.

      1. Click refresh button on browser if option is grayed out.

        image-20240926-144330.png

    2. Click Add extension on popup window that appears.

      image-20240926-144435.png

  3. Add the CyberArk extension icon to your browser bar:

    1. Click Extension icon

    2. Click Pin icon next to CyberArk Identity Browser Extension.

      image-20240926-144731.png

Setup Steps for Edge

  1. Open an Edge browser

    edge.jfif

  2. Navigate to the browser extension download page for Edge:

    1. Click Install button on right side.

    2. Click Add extension on popup window that appears.

      image-20240926-134633.png

  3. Add the CyberArk extension icon to your browser bar:

    1. Click Extension icon

    2. Click … next to CyberArk Identity Browser Extension.

    3. Select Show in toolbar from the options menu.

      image-20240926-135417.png

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Logging into WPM each day is recommended, especially during the first few weeks while you’re adding new logins login credentials to WPM more frequently.

  1. Sign in using the CyberArk Identity browser extension:

    1. Click the CyberArk Identity icon.

    2. Click Sign In.

      image-20240926-135805.png

    3. Type your email address at the Sign In prompt.

      image-20240926-135929.png

    4. Enter your network credentials at the Ping Sign On prompt.

      image-20241004-184140.png

    5. Follow the corresponding directions as appropriate for your account’s authentication setup:

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  1. Click on CyberArk Identity browser icon.

  2. Adjust Settings:

    1. Click toggle to Enable Land&Catch

    2. Click toggle to Disable Browser Password Prompts

      image-20240927-194017.png

    3. If get prompted with this message:

      1. Click Allow button

        image-20240927-194507.png

      2. Return to settings and ensure the following items are toggled on:

        1. Open apps in a new browser tab

        2. Enable Land&Catch on this computer

        3. Disable Browser Password Prompts

          image-20240927-194707.png

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5. You’re All Set!

You’re all set to begin using WPM. Please take a moment to bookmark the WPM User Portal https://fcdc.id.cyberark.cloud for browser access and organizing your WPM saved items. For security purposes, WPM is configured to time out after 4 hours of inactivity; however, it’s best practice to log out of WPM at the end of your work day.Thank you for participating in the pilot! Have questions or feedback? Please email fcdc-security-identity@franklincountyohio.gov.

Info

If during your use of WPM, you see this message pop up, please click Sign In. There are 2 website links for our WPM instance, the original assigned at setup and the custom that’s easier for users to remember. Sometimes, WPM will flip which link but it’s nothing to be concerned about.


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