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Tip

CyberArk Login Tips for Success

  • Only use Google Chrome to login to CyberArk

  • You must be on the network via VPN or Remote Gateway, or physically on the network.

  • If errors occur, toggling wi-fi or re-establishing your internet or VPN connection on your laptop or phone may clear up the errors.

    • After errors, close Google Chrome and start with a fresh session each attempt.

  • Remoting to a machine on the network before signing in may give you better performance than just launching your browser locally over VPN.

  • Make sure you have only one phone paired with Ping for your username and email address. Old phones must be removed from your Ping dashboard: Updating your device or phone number? (multi-factor authentication)

1. Login to CyberArk

  1. If not physically on-site, connect to the FCDC Network via VPN or RDP.

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  1. Once authenticated through Ping, the CyberArk PAM portal will appear:

    image-20250103-190131.png

  2. Access the privileged account(s) you need from the PAM portal

2. Retrieve Privileged Account Password

  1. Click the three dots to the right of the desired account

    image-20250103-191813.png

  2. Click Show from the menu dropdown

  3. If prompted for reason, enter your reason for requesting access in the Reason field

  4. Click Copy on the popup window to copy the password for that account

    image-20250103-191957.png

  5. Open Remote Desktop Connection:

    image-20250103-192524.png

    1. Enter server name or IP address in Computer field

    2. Enter <domain>\<username of account being used> in User name field

  6. Paste password copied in step 4 into Password field when prompted

    image-20250103-192743.png

3. Logout of CyberArk PAM

  1. Logout by clicking your user name to expand the dropdown

  2. Click Sign out option

    image-20250103-190531.png

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