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If your account is compromised, the solution will log you out of all active sessions and will temporarily disable access to your M365 account (e.g. Outlook, Word, Excel, etc.). If your account is deemed compromised, you will be prompted to change your password.
If you are locked out of your account or are unsure if your account was compromised, please contact the FCDC Help Desk (helpdesk@franklincountyohio.gov). Please provide as much information as possible.
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Spam emails are now sent to your Junk Email folder. These two folders behave in the same manner. Junk Emails are identified by our solution using AI to make assumptions about an email. Junk (formerly Spam) Emails are those that are determined to be safe but could be exactly as the name suggests - Junk.
Junk Email is typically perceived as emails inviting you to webinars, forums or subscriptions, social media notifications, coupons/sales, etc.
We recommend you routinely review your Junk Email and follow the steps below to identify emails as Not Junk. The solution will remember your setting and will no longer send emails from that sender to your Junk Email.
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The email security solution uses AI to make assumptions about Junk Email. These could be promotional emails, sales emails, etc. If you would like to mark items to go to your regular Inbox, please do the following:
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Navigate to your Junk Email folder (left or top pane of your email depending how your email is configured)
Right-click on the email in question
Select Junk
Select Not Junk
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🔒 What Happens if I am Suddenly Logged Out of my Email?
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Our new email security vendor no longer relies on our on-premise Barracuda email security servers. Emails that were previously quarantined due to potential malicious activity are automatically filtered out of a user’s inbox. These emails are recoverable and can be released, but not without security review. This will require a ticket.
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If you suspect you should have received an email that could have been filtered out of your inbox, please check your Junk Email first. If you still cannot find this email, please contact the FCDC Help Desk at helpdesk@franklincountyohio.gov. Please provide as much information as possible to include possible sender, date, and time of expected email. |
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🛡️Email Attachment is “ATP Scan In Progress” - What does this mean?
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As each email comes in it is scanned for dangerous attachments. The message body can be read while that scan is in progress, but the attachments cannot because they aren't yet thought to be safe. While the attachment scan is ongoing–typically less than two minutes–you'll see a placeholder in the attachments area.