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Table of Contents

Mobile App Management - What Is It?

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  • The PIN is shared among apps of the same publisher to improve usability:

    • On iOS/iPadOS, one app PIN is shared amongst all apps of the same app publisher. For example, all Microsoft apps share the same PIN.

    • On Android, one app PIN is shared amongst all apps.

  • Recheck the access requirements behavior after a device reboot:
    A timer tracks the number of minutes of inactivity that determine when to show the Intune app PIN, or corporate credential prompt next.

    • On iOS/iPadOS, the timer is unaffected by device reboot. Thus, device reboot has no effect on the number of minutes the user has been inactive from an iOS/iPadOS app with Intune PIN (or corporate credential) policy targeted.

    • On Android, the timer is reset on device reboot. As such, Android apps with Intune PIN (or corporate credential) policy will likely prompt for an app PIN, or corporate credential prompt, regardless of any timer the policy has set.

  • The rolling nature of the timer associated with the PIN:
    Once a PIN is entered to access an app (app A), and the app leaves the foreground (main input focus) on the device, the timer gets reset for that PIN. Any app (app B) that shares this PIN will not prompt the user for PIN entry because the timer has reset.

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For iOS/iPadOS devices, even if the PIN is shared between apps from different publishers, the prompt will show up again when the Access Requirements timer is met again for the app that is not the main input focus.

So, for example, a user has app A from publisher X and app B from publisher Y, and those two apps share the same PIN.

The user is focused on app A (foreground), and app B is minimized.

After the Access Requirements timer is up and the user switches to app B, the PIN would be required.

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Data Transfer & Encryption

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Common Pop-Ups & What They Mean

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3rd Party Keyboard Blocked

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After the install has been completed, relaunch the same app and it should bring you to a screen that says “Get Access” at the top. It’ll show a checklist of Conditional Launch/Access requirements that you are meeting.

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Simply click “CONTINUE” and you should be let into the Managed Application now. This is a one-time occurrence, so long as you don’t remove the Company Portal app from your device.

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