Installing GlobalProtect

Connect to https://fcohvpn.gpcloudservice.com/

Sign in with your current county credentials and click on Sign On (enter will not work)

Open

Authenticate with PingID

• NOTE: The sign in screen will not change to prompt that it is awaiting PingID so you will need to check for the alert as soon as you click Sign On.

Click on GlobalProtect Agent (top right)

Open

Click Download Mac 32/64 bit GlobalProtect agent.

When prompted, Run the software

When prompted again, Run the GlobalProtect Installer

From the GlobalProtect Installer, click Continue

On the Destination Select screen, select the installation folder for the GlobalProtect app, and then click Continue

On the Installation Type screen, select the GlobalProtect installation package check box, and then click Continue

Click Install to confirm that you want to install GlobalProtect

Enter your User Name and Password and click Install Software

After installation is complete, Close the installer

After install, you will receive a security message to allow system extensions from Palo Alto Networks to run.

Click Open Security Preferences to open the Security & Privacy screen

Click the padlock icon, in the lower left to make changes

In the Allow apps downloaded from section select “App Store and identified developers”

Click Allow

Configuring GlobalProtect VPN for First Time Use

Launch the GlobalProtect app from the menu bar

The status panel opens

Enter fcohvpn.gpcloudservice.com into the portal address and click Connect (first time use only)

Enter your credentials and click the Sign On button - enter will not work

Check and approve the PingID prompt on your registered device to authenticate

You are now connected to GlobalProtect VPN

Opening and Connecting to GlobalProtect VPN

Launch the GlobalProtect app by clicking the system tray icon

The status panel opens

Click Connect to initiate the connection

Enter your credentials and click the Sign On button - enter will not work

Check and approve the PingID prompt on your registered device to authenticate

You are now connected to GlobalProtect VPN

When the app connects in external mode, the GlobalProtect system tray icon displays a shield

Signing Out of GlobalProtect

Launch the GlobalProtect app by clicking the system tray icon

The status panel opens

Click Disconnect to disconnect

Once disconnected you will see the Connect button

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