To get started, follow the steps below or use the Table of Contents to jump to the desired section:

1. Login to CyberArk

1. If not physically on-site, connect to the FCDC Network via VPN or RDP.

2. Open Google Chrome

3. Navigate to the following URL: https://cyberark.co.franklin.oh.us

4. Enter your network username and password at the Ping Sign On prompt:

   Open

   

   Ping Sign On Prompt

5. Click Sign On button

6. You’ll be prompted to authenticate through Ping, follow the corresponding directions as appropriate for your account’s authentication setup:

MFA	SMS	VOICE

MFA	SMS	VOICE
Open MFA - Authentication Prompt
Respond “yes” to the Ping MFA prompt on your device.	Check your text messages for a passcode and enter that passcode into the Authentication prompt.	Check your voicemail for a passcode and enter that passcode into the Authentication prompt.

7. Once authenticated through Ping, the CyberArk PAM portal will appear:

8. Access the privileged account(s) you need from the PAM portal

2. Retrieve Privileged Account Password

1. Click the three dots to the right of the desired account

2. Click Show from the menu dropdown

3. If prompted for reason, enter your reason for requesting access in the Reason field

4. Click Copy on the popup window to copy the password for that account

5. Open Remote Desktop Connection:

   1. Enter server name or IP address in Computer field

   2. Enter <domain>\<username of account being used> in User name field

6. Paste password copied in step 4 into Password field when prompted

3. Logout of CyberArk PAM

1. Logout by clicking your user name to expand the dropdown

2. Click Sign out option